SERVICE LEVEL AGREEMENT
This document provides details of the Service Level offered by Ambrow to its customers backed by a money-back guarantee as set out below. To view our main terms and conditions, click here.
99.9% UPTIME GUARANTEE
(a) Coverage These Ambrow Service Guidelines apply to you if you have registered for either Shared Hosting Services ( the "Service") and you are in good financial standing with Ambrow.
(b) Service Level Ambrow will use reasonable endeavours to have the content of your Web site available for http access by third parties 99.9% of the time ("Web Site Availability").
(c) Credits In the event that there is no Web Site Availability, Ambrow will credit the following month's service fee as follows. For Shared Hosting services, such credit shall be retroactive and shall be as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month.
Customer Web Site Availability
|Monthly Web Site Availability||Monthly refund|
|95% to 99.8%||25%|
|90% to 94.9%||50%|
|89.9% or below||100%|
You must request credit by sending an electronic mail message to firstname.lastname@example.org For security, the body of this message must contain your account name and domain name, the dates and times of the unavailability of your Web site, and such other customer identification requested by Ambrow.Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no Web Site Availability.
(d) Restrictions Credits shall not be provided to you in the event that you have no Web Site Availability resulting from
(i) scheduled maintenance as posted from time to time at http://www.ambrow.com
(ii) your behaviour or the performance or failure of your equipment, facilities or applications including circumstances leading to withdrawal of services, or
(iii) you do not name the Technical and Billing contacts for your Domain Name as required, or
(iv) circumstances beyond Ambrow's reasonable control, including, without limitation, acts of any governmental body, war, terrorism, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web site.